These Terms and Conditions govern the use of the VORTA Client Hub service. By signing up for or using the service, you accept these terms in their entirety.
1. Description of the service
VORTA Client Hub is a business software service (SaaS) that includes AI-powered diagnostics, the design of customized business systems, and ongoing support, provided by VORTA Company, domiciled in Zapopan, Jalisco, Mexico. Access to the service is granted through a monthly subscription under the plan contracted. VORTA reserves the right to update and improve the service at any time.
2. Acceptance of the terms
By creating an account or using the service, the user accepts these Terms and Conditions, as well as VORTA's Privacy Policy, in their entirety. If you do not agree with any of these conditions, you must not use the service.
3. User obligations
The user agrees to: • Provide truthful and up-to-date information when registering. • Keep their access credentials confidential. • Not share their account with unauthorized third parties. • Not use the service for illegal or fraudulent activities, or activities that infringe the rights of third parties. • Not attempt to access data belonging to other clients or VORTA systems. • Notify VORTA immediately of any unauthorized use of their account.
4. Plans, payments, and billing
The service is billed monthly according to the selected plan (Core, Plus, or Scale). Prices are stated in Mexican pesos (MXN) and include VAT (IVA). Payment is made in advance at the start of each billing cycle. In the event of non-payment, access to the service may be suspended following 5 business days' prior notice. The implementation fee (setup fee) is charged once at the start of the service and is non-refundable.
5. Cancellation and refunds
The user may cancel their subscription at any time from the Billing section or by contacting admin@vorta.mx. Upon cancellation, access remains active until the end of the paid period. No prorated refunds are issued for unused periods within the current month. User data is retained for 90 days after cancellation, during which time it may be exported upon request.
6. Intellectual property
All code, designs, algorithms, and interfaces of VORTA Client Hub are the exclusive property of VORTA Company. The user receives a limited, non-exclusive, non-transferable, and revocable license to use the service. The user owns their operational data (customers, sales, inventory, etc.). VORTA will not claim any rights over such data.
7. Limitation of liability
VORTA provides the service "as is" and will make reasonable efforts to maintain 99% availability. However, it does not guarantee uninterrupted availability. In no event shall VORTA be liable for indirect damages, loss of profits, loss of data, or consequential damages arising from the use of, or inability to use, the service. VORTA's maximum liability to the user is limited to the amount paid during the last 3 months of subscription.
8. Confidentiality
Both parties agree to maintain the confidentiality of the information exchanged during the provision of the service. VORTA will not disclose the user's business information to third parties except where required by law.
9. Changes to the service
VORTA may modify these Terms or the features of the service with 15 days' prior notice by email. If the user does not accept the new terms, they may cancel their subscription before the effective date.
10. Jurisdiction and governing law
These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the jurisdiction of the competent Courts of Guadalajara, Jalisco, Mexico, waiving any other forum to which they may be entitled.
11. Contact
For questions about these Terms: Email: admin@vorta.mx Address: Zapopan, Jalisco, Mexico